Process Re-engineering and Identity Management

Ash of  Ash’s Identity Management Rantings has a post on process re-engineering principles and he makes this statement, “It’s important to focus primary re-engineering efforts on areas that can positively impact identity data.”  Emphasis is in the original post.  I will agree with that statement with a qualification.  If by impacting identity data we lower transaction costs. reduce risk or increase corporate productivity then it makes sense.  If I make something spit out a result twice as fast as yesterday,  the process  may be only generating excess capacity  or getting to a wait state faster.    The change makes sense if at the same time I can eliminate the position of a high paid administrator re-purpose them or replace them with a lower cost person.

Later in the comments, Ash states this,

I think there is a misconception that optimization=automation, which shouldn’t be the primary goal of optimization in an identity project. The primary objective in my opinion is data integrity, while automation is a nice side-effect.

I am going to assume he  is using data integrity in this sentence to mean the data is consistent throughout, I can get to it when I need to and that the data is correct.   Data integrity can impact both productivity and risk reduction but not reduce transaction costs unless our current state of  data is a complete useless mess.  Typically clean up is done with an automated tool of some kind once we have a standard to compare against. It seems to me that automation can impact all three with an increase in data integrity also.  Therefore automation is not a side effect but a critical component.  I am assuming that we are automating an efficient process and not some Rube Goldberg machine.  If I have misunderstood anything, I invite Ash to correct me and clarify.


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